by Barbara Khozam | Dec 17, 2015 | Customer Service Consultant
It’s the holiday season. A time of massive shopping for “the day,” but what if we focused on giving with no expectation of getting anything in return? I bet we would gain something even better—a feeling of pride, happiness, and deep fulfillment. Real World Story:...
by Barbara Khozam | Dec 10, 2015 | Customer Service Training
People can be downright negative and mean. Negativity is so commonplace and has been so ubiquitous throughout human history that we have developed ways to explain all sorts of negative behaviors and bad manners—even to the point of excusing them. We use catch phrases...
by Barbara Khozam | Dec 3, 2015 | Customer Service Consultant
Attitude changing, negativity erasing presentation given by Barbara Khozam is praised in this glowing testimonial.
by Barbara Khozam | Nov 26, 2015 | Customer Service Consultant
To all my family and friends, Thanksgiving is my favorite holiday of the year because I get to pause and give thanks to all of YOU. I appreciate each and every one of you and am grateful that we’re connected and supporting each other. I wish you much health and...
by Barbara Khozam | Nov 19, 2015 | Customer Service Training
A negative attitude is more contagious than a positive one, and negativity breeds negativity. Your brain is wired for survival, so it will react to protect you from whatever’s out to hurt you. The good news is that you have full control over your attitude. You can...
