by Barbara Khozam | Feb 12, 2015 | Customer Service Escondido, Customer Service Speaker, Customer Service Training
Last week, I shared a real world story with you about a friend of mine leaving a Home Depot dissatisfied and vowing never to return. This week, her story continues… Real World Story: “I decided that I would give Home Depot one more opportunity to provide me with...
by Barbara Khozam | Feb 5, 2015 | Customer Service Escondido, Customer Service Speaker, Customer Service Training
Have you ever had a customer service experience that left you so frustrated that you vowed—and have kept your vow—never to return, EVER? A friend of mine has, and she shared her recent story with me. Real World Story: “I was at Home Depot looking at area rugs. I found...
by Barbara Khozam | Jan 25, 2015 | Customer Service Escondido, Customer Service Speaker, Customer Service Training
Let’s be honest. When you think of companies that provide exceptional customer service, I bet you DO NOT think of heating and air conditioning companies. Am I right? After all, how can some grumpy, smelly, unshaven guy in dirty overalls ever deliver a great customer...
by Barbara Khozam | Jan 15, 2015 | Customer Service Escondido, Customer Service Speaker, Customer Service Training
Bad customer service is a simple fact of life. Products fail. Services are sometimes less than stellar. Customer service reps can certainly have bad days, just like the rest of us. Because of these circumstances, I’m sure you’ve had a customer service experience that...
by Barbara Khozam | Jan 8, 2015 | Customer Service Training
I’ve been noticing lately a disturbing trend in customer service. It makes customers frustrated and angry. And it makes service reps lazy and irresponsible. To what am I referring? I’m talking about customer service reps who pass the buck, hand off the baton, transfer...
