Ken Blanchard on giving ‘legendary service’
Ken Blanchard is one of the living legends of the business world. His book “The One-Minute Manager” has sold more than 13 million copies — and that’s just one of the more than 60 books written or co-written by him. In 1979 he founded The Ken...
Results Achieved as a Customer Service Expert
Imagine wowing your customers in such a way that makes you number one in your industry? Today I’m going to share with you some of the results I’ve seen due to our customer service training. Customer service is tricky when it comes to measuring results. Watch the video...
Why Role Playing Doesn’t Work for Customer Service Training
Here are two things you can count on when scheduling customer service training. Employees will be worried that the training includes role-playing. Managers will be worried that the training doesn’t include role-playing. Employees don’t like role-playing because it...