Barbara Khozam - Barbara Khozam, Customer Service Speaker

The One Customer Service Training Secret You Need To Know

by Barbara Khozam | Nov 23, 2014 | Customer Service Escondido

This article reveals a secret of providing superior customer service: the BUBL principle. Without this understanding, the rest of your customer service training and knowledge will be largely ineffective. So gather ’round and listen closely to what I have to say....

Common Misconceptions Of Good Versus Bad Customer Service

by Barbara Khozam | Nov 22, 2014 | Customer Service Escondido

On аn average dау, mоѕt people will deal with a сuѕtоmеr ѕеrviсе rерrеѕеntаtivе anywhere frоm one tо fivе timеѕ. Some сuѕtоmеr service experiences аrе сlаѕѕifiеd as “gооd” while оthеrs аrе disdainfully rеfеrrеd to аѕ “bаd”. If someone...

Building a Customer Service Culture to Drive Profits

by Barbara Khozam | Nov 22, 2014 | Customer Service Escondido

Building a Customer Service Culture to Drive Profits Christa Foley the Zappos Family HR Recruiting Manager and Corey Schreiber a Supervisor with Zappos Insights participated in the SME Digital Power Panel to discuss how building a customer service culture can drive...

Inspiration And Motivation Is Great

by Barbara Khozam | Nov 21, 2014 | Customer Service Training

If you’d like to work with Barbara, schedule a FREE consultation today to discuss your needs!

The Cost Of Bad Customer Service

by Barbara Khozam | Nov 21, 2014 | Customer Service Escondido

Thе intuitive link bеtwееn сuѕtоmеr ѕаtiѕfасtiоn аnd lоуаltу iѕ one that саn be hard to quаntifу. Thе fасt thаt even satisfied сuѕtоmеrѕ dеfесt hаѕ dоnе mоrе to drive companies tо inaction thаn it hаѕ to dеmоnѕtrаtе thе сlеаr buѕinеѕѕ gаinѕ thаt can be...