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Barbara’s Blog
May I Help You? — Why Great Service Starts Before the Customer Asks
“Can someone help me with this?”“How long is this going to take?”“Why didn’t anyone tell me that?” If your customers are asking these questions, something important is happening. Not because your team isn’t working hard.And not because they aren’t being helpful. But...
Don’t Be a Fool: What Customer Service Looks Like When Things Go Wrong
April 1st is often filled with jokes, surprises, and playful tricks. But when it comes to customer service, there’s one thing we never want to do: Act like a fool. Not the lighthearted kind we laugh about but the kind that avoids responsibility, ignores problems, or...
From Frost to Fresh Starts: How Customer Service Can Bloom in March
March has a way of reminding us that change is always possible. The frost begins to melt. The days stretch a little longer. And slowly, almost quietly, signs of life start to return. After months of cold and gray, the world begins to feel hopeful again. Customer...
What Loving Your Customer Really Looks Like
February is often associated with love cards, flowers, and thoughtful gestures. In business, love looks different. It doesn’t come wrapped in ribbons.It shows up in conversations.In patience.In the way someone is treated when things don’t go perfectly. We often say we...
Setting Goals That Actually Work: Start with the Customer Journey
January has a way of making everyone ambitious. New goals. New plans. Fresh energy.Whiteboards fill up. Strategy decks get polished. KPIs get bold. And yet by March many of those goals quietly lose momentum. Not because teams didn’t care.Not because the goals weren’t...
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