by Barbara Khozam | Jan 13, 2026 | Customer Service Consultant, Customer Service Goal Setting, Customer Service Speaker, Customer Service Training
January has a way of making everyone ambitious. New goals. New plans. Fresh energy.Whiteboards fill up. Strategy decks get polished. KPIs get bold. And yet by March many of those goals quietly lose momentum. Not because teams didn’t care.Not because the goals weren’t...
