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Employee gossip makes for a bad customer service impression

by Barbara Khozam | May 14, 2015 | Customer Service Consultant, Customer Service Escondido, Customer Service Speaker, Customer Service Training

Real World Story: A customer is eating alone at a restaurant’s counter. The wait staff are talking loudly all around her, complaining about roommates. “She’s moving out. It’s a pain in the butt to find a new roommate. Oh yeah, I had to go through that last month.”  On...

How non-responsive customer service shuts down restaurant

by Barbara Khozam | May 7, 2015 | Customer Service Consultant, Customer Service Escondido, Customer Service Training

It’s interesting. But if a willing and able customer wants to give you money, take it! Since my last blog post about not getting service providers to return email requests, I’ve had THREE people from three different parts of the US tell me of similar situations. Real...
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