Arrival date: 9/23/24 Departure date: 9/25/24 You know you’re in for a ride when the airport shuttle is a no-show, and you’re stuck standing at the curb, watching other guests get whisked away like they’ve won a free trip to paradise. I, on the other hand, called the...
As 2018 comes to a close, may we look forward to 2019 with hope and anticipation for the very best in us and others. And may we look back to 2018 only with gratitude at the good experiences and the lessons learned from the not so good. As we move forward, may we...
Speed and efficiency are important to delivering great customer service. But knowing who benefits from these time-saving strategies is even more important. If your strategies benefit you and inconvenience your customers, then you need to rethink what you are doing....
Have you ever experienced the contagiousness of helping others? Real World Story: On a recent whirlwind business trip, while I was sitting in a plane waiting for other passengers to board, I couldn’t help but notice a woman walking toward me down the aisle. She was...
Doubletree continues to provide exceptional service. Several weeks ago, I wrote about my memorable Doubletree hotel stay in Phoenix. This week, we’ll hear about the Doubletree in Scottsdale from a colleague of mine who shared the following story with me. Real World...
Does the thought of having to speak in front of a room full of people frighten you? Has this fear kept you from advancing in your career? Not to worry. By following my four simple steps, you can learn how to present expert presentations—flawlessly, with enthusiasm and...
