Customer Service Speaker - Barbara Khozam, Customer Service Speaker

From Frustration to Fanatic: Turning Negative Feedback into Brand Loyalty

by Barbara Khozam | Sep 21, 2025 | Customer Service Consultant, Customer Service Speaker, Customer Service Training

Every business, no matter how exceptional, will inevitably encounter negative feedback. It’s an unavoidable part of the customer journey. For many, a scathing review or a frustrated complaint can feel like a punch to the gut, a direct attack on their hard work...

Data Privacy is Important to Your Customers!

by Barbara Khozam | Oct 10, 2024 | Customer Service Consultant, Customer Service Speaker

These days, customers are much more concerned with how their personal info is handled—and who can blame them? According to Cisco’s 2024 Data Privacy Benchmark Study, a whopping 94% of users believe customers will bail if their data isn’t locked down tight. Data...

My Adventure at the Cambria Hotel – Minneapolis: A Comedy of Errors

by Barbara Khozam | Oct 9, 2024 | Customer Service Consultant, Customer Service Speaker

Arrival date: 9/23/24 Departure date: 9/25/24 You know you’re in for a ride when the airport shuttle is a no-show, and you’re stuck standing at the curb, watching other guests get whisked away like they’ve won a free trip to paradise. I, on the other hand, called the...

Looking Forward to 2019!

by Barbara Khozam | Dec 27, 2018 | Customer Service Consultant, Customer Service Speaker

As 2018 comes to a close, may we look forward to 2019 with hope and anticipation for the very best in us and others. And may we look back to 2018 only with gratitude at the good experiences and the lessons learned from the not so good. As we move forward, may we...

Are speed and efficiency killing your customer service efforts?

by Barbara Khozam | May 19, 2016 | Customer Service Consultant, Customer Service Speaker

Speed and efficiency are important to delivering great customer service. But knowing who benefits from these time-saving strategies is even more important. If your strategies benefit you and inconvenience your customers, then you need to rethink what you are doing....

Boost your Customer Service with the power of helpfulness

by Barbara Khozam | Mar 17, 2016 | Customer Service Speaker

Have you ever experienced the contagiousness of helping others? Real World Story: On a recent whirlwind business trip, while I was sitting in a plane waiting for other passengers to board, I couldn’t help but notice a woman walking toward me down the aisle. She was...