Cultivate more positive outcomes by consciously connecting and trying to connect with customers. For example, when someone is yelling at you, your fist instinct is to yell back. This, however, fuels the fire and does not end in a resolution. When you are defensive,...
Zander, of The Rock Church speaks of the amazing presentation Barbara Khozam shared. Zander encourages viewers to hire Barbara today to motivate and teach principles of success
A challenge for dealing with difficult customers because customers want to feel important and appreciated. They want to be treated as individuals. But you must be sincere. Your customers are smart and will know if it’s lip service. Sincerity will create good feelings...
Real World Story: A customer is eating alone at a restaurant’s counter. The wait staff are talking loudly all around her, complaining about roommates. “She’s moving out. It’s a pain in the butt to find a new roommate. Oh yeah, I had to go through that last month.” On...
Email is perhaps the most used communication tool in our lives today. We use it to communicate with friends and family, and it is a major part of our professional work. But email can also be one of the most frustrating forms of communication. I’m sure you’ve...
I’m sad to report yet another BAD customer service story from my friend D.D. Daruvala in Singapore. Real World Story: “Customer service in Singapore is going down the drain. For my Dad’s Birthday last night, the whole family went to a 5-star hotel to celebrate....
