I’m sorry to report, but I guess it’s true. Good manners are dead. And I’m not talking about the rigid and overly cumbersome manners of the Victorian or post-Edwardian era depicted in Downton Abbey. I’m talking about the simple social graces of listening, caring and...
It’s official. I love Albuquerque. From the moment I arrived until the second I left, I was treated like a queen—and what girl doesn’t want that? Real World Story: I was booked for a live morning interview with an Albuquerque local TV station. My schedule was tight,...
Happy holidays and warm tidings to one and all! During the last couple of months, I’ve written about making the holidays just a little nicer for everyone you encounter, the power of positivity and being nice, and the benefits of giving over receiving. So, this holiday...
Cultivate more positive outcomes by consciously connecting and trying to connect with customers. For example, when someone is yelling at you, your fist instinct is to yell back. This, however, fuels the fire and does not end in a resolution. When you are defensive,...
Zander, of The Rock Church speaks of the amazing presentation Barbara Khozam shared. Zander encourages viewers to hire Barbara today to motivate and teach principles of success
A challenge for dealing with difficult customers because customers want to feel important and appreciated. They want to be treated as individuals. But you must be sincere. Your customers are smart and will know if it’s lip service. Sincerity will create good feelings...
