Happy holidays and warm tidings to one and all! During the last couple of months, I’ve written about making the holidays just a little nicer for everyone you encounter, the power of positivity and being nice, and the benefits of giving over receiving. So, this holiday...
Cultivate more positive outcomes by consciously connecting and trying to connect with customers. For example, when someone is yelling at you, your fist instinct is to yell back. This, however, fuels the fire and does not end in a resolution. When you are defensive,...
Zander, of The Rock Church speaks of the amazing presentation Barbara Khozam shared. Zander encourages viewers to hire Barbara today to motivate and teach principles of success
A challenge for dealing with difficult customers because customers want to feel important and appreciated. They want to be treated as individuals. But you must be sincere. Your customers are smart and will know if it’s lip service. Sincerity will create good feelings...
Real World Story: A customer is eating alone at a restaurant’s counter. The wait staff are talking loudly all around her, complaining about roommates. “She’s moving out. It’s a pain in the butt to find a new roommate. Oh yeah, I had to go through that last month.” On...
Email is perhaps the most used communication tool in our lives today. We use it to communicate with friends and family, and it is a major part of our professional work. But email can also be one of the most frustrating forms of communication. I’m sure you’ve...
