by Barbara Khozam | Mar 3, 2016 | Customer Service Speaker
Does the thought of having to speak in front of a room full of people frighten you? Has this fear kept you from advancing in your career? Not to worry. By following my four simple steps, you can learn how to present expert presentations—flawlessly, with enthusiasm and...
by Barbara Khozam | Feb 18, 2016 | Customer Service Speaker
Positive attitudes are able to impact many. Never underestimate the power of positivity.
by Barbara Khozam | Jan 28, 2016 | Customer Service Consultant, Customer Service Speaker
Recent events have made it painfully obvious that not all customer service reps understand the importance of empathy. Real World Story: I was going through a rough time in the last several months. My personal life was in a shambles. My husband wanted a divorce, and I...
by Barbara Khozam | Jan 21, 2016 | Customer Service Speaker
I’m sorry to report, but I guess it’s true. Good manners are dead. And I’m not talking about the rigid and overly cumbersome manners of the Victorian or post-Edwardian era depicted in Downton Abbey. I’m talking about the simple social graces of listening, caring and...
by Barbara Khozam | Jan 14, 2016 | Customer Service Speaker
It’s official. I love Albuquerque. From the moment I arrived until the second I left, I was treated like a queen—and what girl doesn’t want that? Real World Story: I was booked for a live morning interview with an Albuquerque local TV station. My schedule was tight,...
by Barbara Khozam | Dec 25, 2015 | Customer Service Speaker
Happy holidays and warm tidings to one and all! During the last couple of months, I’ve written about making the holidays just a little nicer for everyone you encounter, the power of positivity and being nice, and the benefits of giving over receiving. So, this holiday...
