Customer Service Goal Setting - Barbara Khozam, Customer Service Speaker

Setting Goals That Actually Work: Start with the Customer Journey

by Barbara Khozam | Jan 13, 2026 | Customer Service Consultant, Customer Service Goal Setting, Customer Service Speaker, Customer Service Training

January has a way of making everyone ambitious. New goals. New plans. Fresh energy.Whiteboards fill up. Strategy decks get polished. KPIs get bold. And yet by March many of those goals quietly lose momentum. Not because teams didn’t care.Not because the goals weren’t...