Customer Service Training - Barbara Khozam, Customer Service Speaker

Accepting Responsibility: a vital weapon in your customer service arsenal

by Barbara Khozam | Mar 16, 2018 | Customer Service Training

Mistakes happen all the time—from a simple faux pas to an oversight or blunder to high-stakes miscalculations. To help alleviate even the worst mistakes you make with customers depends on whether or not you accept responsibility for your wrongdoing. Real World Story:...

The BASICS of customer service make all the difference

by Barbara Khozam | Feb 23, 2018 | Customer Service Training

My mother and I have frequented Portinos Restaurant for years because it’s the closest restaurant to her hairdresser; we make those outings half-day occasions to hang out together so convenience is key. Real World Story: In the past, the food has been really good, but...

Virtue of Patience — an especially important virtue when we vie to deliver great service

by Barbara Khozam | Feb 15, 2018 | Customer Service Training

Daily life puts many demands on our time. And while we run around in a frenzy trying to complete all of our day-to-day tasks and plans, we need to stop, take a breath, and remember the virtue and grace of patience. The following story was told to me by a colleague and...

Customer Service for Small Businesses

by Barbara Khozam | Sep 15, 2017 | Customer Service Training

Small businesses, especially start-ups, spend much time and energy with the essentials of raising necessary capital, meeting staff requirements, developing marketing tools, and competing for bids in competitive job markets. This leaves very little focus on customer...

Tips and tricks for using Live Chat for customer service

by Barbara Khozam | Apr 27, 2017 | Customer Service Training

Think about how you used to get your questions answered: You might have stopped in a store, especially if you had to make a return of a product. You could have called—especially helpful if you just wanted to understand how something worked. You might have written—but...

The power of “Hello” in customer service interactions

by Barbara Khozam | Jan 15, 2017 | Customer Service Consultant, Customer Service Training

The first 10 seconds of every customer interaction set the tone for how your customer service, or lack thereof, is experienced by customers. And if you wish to deliver exceptional service, it all starts with a simple Hello! Real World Story: In my latest customer...