Have you ever discovered a cool new business like a restaurant that promised a great experience, but it left you feeling less than thrilled because of customer service that couldn’t back up that concept? Real World Story: Recently, a friend took me to a new organic...
A negative attitude is more contagious than a positive one, and negativity breeds negativity. Your brain is wired for survival, so it will react to protect you from whatever’s out to hurt you. The good news is that you have full control over your attitude. You can...
People can be downright negative and mean. Negativity is so commonplace and has been so ubiquitous throughout human history that we have developed ways to explain all sorts of negative behaviors and bad manners—even to the point of excusing them. We use catch phrases...
A negative attitude is more contagious than a positive one, and negativity breeds negativity. Your brain is wired for survival, so it will react to protect you from whatever’s out to hurt you. The good news is that you have full control over your attitude. You can...
The verdict is in. Smiling makes you appear friendly. And friendliness makes people feel welcome. Case closed. Smiling makes the customer feel good, but there are benefits to you, too. Smiling promotes a positive attitude. It also makes you look younger and more...
Two tips for dealing with negative people. You can change a negative interaction around with your own positivity. Smile. Stay out of the “Grump Zone,” If you are feeling grumpy, slap a smile on your face and “fake it ‘til you make it.”
