How to turn customer dissatisfaction into customer loyalty
Bad customer service is a simple fact of life. Products fail. Services are sometimes less than stellar. Customer service reps can certainly have bad days, just like the rest of us. Because of these circumstances, I’m sure you’ve had a customer service experience that...How “passing the buck” can create BAD customer service
I’ve been noticing lately a disturbing trend in customer service. It makes customers frustrated and angry. And it makes service reps lazy and irresponsible. To what am I referring? I’m talking about customer service reps who pass the buck, hand off the baton, transfer...
Mistakes Companies Make Hiring a Customer Service Expert
Imagine delighting your customers in such a way that makes you and your brand unforgettable? 3 Mistakes Companies Make 1. Not Doing the Research – referrals are great, but don’t rely too much on it. Make it a point to meet face-to-face or at least...
How to Get an Organization on Board with Great Customer Service
Imagine wowing your customers in such a way that you virtually eliminate the competition and then imagine that company is you? Today I’m going to share with you a few ways you can get your entire onboard delivering good customer service. I offer 5 tips...