Barbara Khozam, Customer Service Speaker
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Are you Intentionally Delivering BAD Customer Service?

by Barbara Khozam | Jan 5, 2012 | Customer Service Escondido, Customer Service Training

Cover Story Ric Thompson and Barbara Khozam Click here for complete article: https://www.smallbusinessceomagazine.com/currentissue.asp?showdate=1/1/2012

Hey, Cynthia Magg interviewed me for The

by Barbara Khozam | Sep 1, 2011 | Customer Service Training

Hey, Cynthia Magg interviewed me for The Athlete’s Mindset. Check it out! https://ow.ly/6i6dy

Week 50 – How to keep “Bah Humbug” out of your Holiday Spirit.

by Barbara Khozam | Dec 16, 2010 | Customer Service Training

Since I’ve gotten so many requests, I am posting a summary of my lighthearted Toastmaster speech about Holiday Spirit.  Ah, the holiday season.  I just love the sweet smell of pine from the Christmas trees. And the beautiful, twinkling lights hanging from the...

Week 46 – Physicians are humans too – and some even have ZAMitude!

by Barbara Khozam | Nov 19, 2010 | Customer Service Training

Over the past ten years,  I’ve presented to thousands of people from hundreds of organizations, representing different levels of the organization.  However, recently, I did my first presentation to a group where 100% of the participants were...

Week 43 – DMV Escondido disappoints – in dire need of ZAMitude!

by Barbara Khozam | Oct 30, 2010 | Customer Service Training

I was prepared.  I made an appointment, had my confirmation paper and was ready to go.  I figured the entire process would take about 30 minutes.  To what am I referring?  Getting my licensed renewed at the DMV.  Boy was I mistaken.  Here’s my story.            ...

Week 42 – Can YOU see the signs?

by Barbara Khozam | Oct 21, 2010 | Customer Service Training

“They” say we should listen to our intuition, the voice, or whatever you want to call it.  “They” say we should pay attention to the signs. For me, apparently, I need multiple signs to get the point.  A few weeks ago I blogged about an incident...
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