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Customer Service / Patient Experience Can Make Or Break A Business

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Barbara brings this topic to life with a compelling and captivating keynote. Sometimes it can be hard for employees to understand and act on the customer experience. But Barbara makes it educational and entertaining at the same time.

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Delivering Exceptional Customer Service Takes Function and Purpose

by Barbara Khozam | Sep 20, 2018 | Customer Service Training

Many service agents in the field of customer service get stuck in the belief that complying with the functions of their job description equates to an exceptional agent who delivers great customer service. But this can’t be any further from the truth when they neglect...

Exceptional Customer Service Comes from the Inside Out

by Barbara Khozam | Sep 13, 2018 | Customer Service Training

Customer service is about people interacting with people. So it stands to reason that how your customer service team interacts and treats one another is a telling sign of how they treat your clients and customers. Real world story: Have you ever been in a store and...

HughesNet Redeems Itself as a Deliverer of Great Customer Service

by Barbara Khozam | Aug 30, 2018 | Customer Service Training

About a month ago, a colleague told me a story that I blogged about concerning HughesNet not delivering on service. This week, that same colleague relayed the following story on how HughesNet delivered exceptionally well on service. I am pleased to tell you about how...