From India With Love — leadership lessons that make a difference

Real World Story: During a recent business trip to India, I read a customer service article in a local newspaper that gave specific leadership tips that I believe can be applied to all companies (The New Indian Express, Monday, July 3, 2017, Talent Management in Hospitality Sector by Dinesh R. Chief HR Officer – OYO): […]

It’s Crazy Good Customer Service at the Staybridge Suites

For those of you who read my post last week about Thrifty Car Rental, I continue to write about my experiences in Indiana in this week’s post in which I describe my stay at Staybridge Suites. Real World Story: After experiencing abysmal service by several employees at Thrifty Car Rental when I first arrived in […]

Are speed and efficiency killing your customer service efforts?

Speed and efficiency are important to delivering great customer service. But knowing who benefits from these time-saving strategies is even more important. If your strategies benefit you and inconvenience your customers, then you need to rethink what you are doing. Real World Story: Too frequently as of late, my mom and I have been visiting […]