Have you ever been to a “nice” restaurant where the service was horrible? Real World Story: A client and I were recently at an upscale steak restaurant in a small US town to give a presentation to a small doctor’s office. The presentation was to start at 5:30 pm. We...
Real World Story: This year I’ve presented many dinner programs for healthcare workers at upscale restaurants. The service I’ve received at these high-end establishments has been mixed—from BAD to best. On one occasion, however, I had an experience to remember. The...
Have you ever had an experience at a company that made you think “Wait, what?” Real World Story: A friend of mine relayed the following story: “My husband and I were going to one of our favorite restaurants, Café Zupas, in Salt Lake City, Utah. The restaurant serves...
Think about how you used to get your questions answered: You might have stopped in a store, especially if you had to make a return of a product. You could have called—especially helpful if you just wanted to understand how something worked. You might have written—but...
By now, we’ve all heard the recent story of how a United Airlines passenger was forcibly removed from an airplane. See article. Real World Story: Let’s review the facts of the ordeal. Before boarding, passengers were offered $400 to give up their seat. No one obliged....
