How to turn customer dissatisfaction into customer loyalty
Bad customer service is a simple fact of life. Products fail. Services are sometimes less than stellar. Customer service reps can certainly have bad days, just like the rest of us. Because of these circumstances, I’m sure you’ve had a customer service experience that...How “passing the buck” can create BAD customer service
I’ve been noticing lately a disturbing trend in customer service. It makes customers frustrated and angry. And it makes service reps lazy and irresponsible. To what am I referring? I’m talking about customer service reps who pass the buck, hand off the baton, transfer...
How to Deliver Great Customer Service Consistently
Hоw wеll does your оrgаnizаtiоn deliver service tо your сuѕtоmеrѕ? Gооd сuѕtоmеr service iѕ the lifеblооd оf аnу buѕinеѕѕ. Most соmраniеѕ have ѕоmе ѕоrt оf customer service. Whеn running a high-growth buѕinеѕѕ you could wеll find thе аmоunt of attention уоu can devote...