Barbara Khozam, Customer Service Speaker
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A Perspective on “The Customer is Always Right”

by Barbara Khozam | Nov 28, 2014 | Customer Service Escondido

A recent article by Alexander Kjerulf has created buzz around the common saying “the customer is always right.”  Kjerulf shares the “Top 5 Reasons Why ‘The Customer Is Always Right’ Is Wrong” and provides examples as to when the customer may not be entitled to the...
What Do You Think?

What Do You Think?

by Barbara Khozam | Nov 27, 2014 | Customer Service Training

If you’d like to work with Barbara, schedule a FREE consultation today to discuss your needs!
What Qualifies Me as A Customer Service Expert

What Qualifies Me as A Customer Service Expert

by Barbara Khozam | Nov 27, 2014 | Customer Service Training

Imagine wowing your customers in such a way that they tell everyone they know and imagine that the company is yours? Today I’m going to answer a question that I get quite frequently – What makes you a customer service expert?” Listen in as I share my answer in the...
Learn This Customer Service Training Secret In The Shower

Learn This Customer Service Training Secret In The Shower

by Barbara Khozam | Nov 26, 2014 | Customer Service Escondido

Once when I’d been camping and away from running water, my hair got really, really dirty; it felt like there could be earthworms living in it. When I was finally home and under the  blissful flow of the shower head, my temptation was to wash that grubby hair eight or...
A Quote To Lift Your Day

A Quote To Lift Your Day

by Barbara Khozam | Nov 26, 2014 | Customer Service Training

If you’d like to work with Barbara, schedule a FREE consultation today to discuss your needs!
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