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Posts by category
- Category: Customer Service Consultant
- Have a Wonderful Day? They’re Headed to the ER.
- It’s Not About the Fee, It’s About the Feel
- The Forgotten Customer: Why Following Up Is the Most Overlooked Part of Great Service
- Beyond the Clock: Why the Waiting Experience Matters More Than the Wait
- The Hidden Cost of Inconsistency
- May I Help You? — Why Great Service Starts Before the Customer Asks
- From Frost to Fresh Starts: How Customer Service Can Bloom in March
- What Loving Your Customer Really Looks Like
- Setting Goals That Actually Work: Start with the Customer Journey
- The Power of Gratitude and Giving Thanks
- Why Great Brands Don’t Avoid Complaints — They Amplify Their Response
- From Frustration to Fanatic: Turning Negative Feedback into Brand Loyalty
- Data Privacy is Important to Your Customers!
- My Adventure at the Cambria Hotel – Minneapolis: A Comedy of Errors
- Looking Forward to 2019!
- In Customer Service, ONE employee can spoil your service with ALL customers
- How to use Active Listening for delivering exceptional customer service
- How to make positivity contagious for improved customer service
- Home Depot Steps Up, Again: unexpected lessons in great customer service
- How to Deliver Concierge-Style Customer Service
- How to Make Great Customer Service the Core of Your Company’s Culture
- Holiday Greetings!
- Feedback: How to Strengthen Your Customer Service Arsenal With this Secret Weapon
- Patience: The Building Block to Exceptional Customer Service
- How to Use Exact Words to Elevate the Customer Service Experience
- Thank YOU!
- Do You Know All Your Customer Service Touch-points?
- How to Effectively Utilize “The Hand-off” for Better Service Delivery
- One visit, two completely different customer service experiences
- From India With Love — leadership lessons that make a difference
- The Customer Service Way of Indian Hospitality
- The steak house with no service sizzle
- Impressive customer service at the Capital Grille
- The importance of explaining the “why” in customer service
- Lessons Learned from United Airlines’ BAD Customer Service
- Café Ingratitude
- Exceptional Customer Service at WalMart?
- How to Put BAD Customer Service On Hold
- Disheartening customer service at the Doubletree hotel
- The power of “Hello” in customer service interactions
- How to Drive in the New Year with a New Attitude—and Own it!
- From Sunset to a New Dawn
- Must-have Skills for Customer Service Teams
- The Power and Impact of a Positive Attitude
- The Golden Rule of Customer Service: Communicate with humans as humans
- How to reduce the awkwardness of interrupting customers
- How to put a little EASE into your Customer Service
- Nothing-to-Lose Customer Service
- Caring in customer service—nature or nurture?
- When the Spirit of Customer Service Goes Beyond the Letter of the Law
- Say my name, say my name: a customer service faux pas that drives away business
- The Art of Written Communication in the Age of Technology
- It’s Crazy Good Customer Service at the Staybridge Suites
- How wasteful customer service trumps thrifty pricing
- Attitude 180—how successful customer service teams turn it around with kindness
- The Lemon Tree Hotel turns out to be a real lemon!
- Memorable first impressions that will uplift your customer service spirit
- Are speed and efficiency killing your customer service efforts?
- Is your company guilty of providing low-fat customer service?
- How supermarkets produce exceptional service, or not
- Is your lousy return policy costing you return business?
- So sorry, but that’s our customer service policy!
- Barbara Khozam Customer Service Expert with Energy and Tangible Tips
- Double sweet treat(ment) at the Phoenix Doubletree
- Does your customer service pass the empathy test?
- Customer Service Expert Engages Crowd
- Happy “New” Year!
- It’s better to give than to receive
- Customer Service Expert Barbara Khozam Changes Negative Attidudes
- A special message inside
- How to Put a Bit of Cheer Into Your Customer Service this Holiday Season
- Authentic or Effective — what you need to know to be a better leader
- A dollar’s worth of BAD customer service
- Barbara Khozam Customer Service Expert Fun and Engaging Speaker
- How to deliver exceptional customer service – consistently
- Customer Service Expert Helps Organizations Connect Instantly & Authentically with Customers
- How NOT to Gamble with Your Customer Service
- Customer Service Tips Change an Interaction Build Customer Service
- Customer Service Tips from Barbara Khozam – Kindness
- How to lose a customer in two minutes or less
- How companies with the best customer service get even better
- Glares and stares—taking a dirty look at BAD customer service
- The importance of professionalism in customer service
- How poor communication in a crisis leads to BAD service and a dissatisfied customer
- How to boost your mind and body to deliver exceptional customer service
- How to turn mundane customer service into an exceptional customer experience
- How to increase staff engagement to improve customer service
- Delivering Gold Standard Customer Service to challenging or impaired customers
- Does your customer service involve a communication plan?
- A BAD lesson in allowing technology to replace human interaction in customer service
- The secret of “going off script” to improve customer service
- Employee gossip makes for a bad customer service impression
- How non-responsive customer service shuts down restaurant
- Category: Customer Service Escondido
- Proof that Government Workers CAN Provide Great Service
- How to improve customer service through email
- 5-Star hotel, 0-Star service
- How to turn around mistakes into moments of integrity
- Discount Tire: Service done right, without the deflated hot air
- A promise kept is a customer earned
- From India with Love—a great customer service story worth telling!
- How to consistently deliver great customer service – on purpose
- Bad Customer Service: An International Dilemma
- BAD Customer Service: It happens so fast!
- How a great restaurant serves up great customer service
- How to “lose” a customer with a lame lost and found policy
- Home Depot: Bad Customer Service – Part 2
- Home Depot: Bad Customer Service – Part 1
- Does your personal appearance show customers that you care?
- How to turn customer dissatisfaction into customer loyalty
- How to Deliver Great Customer Service Consistently
- Customer Service: Hire for the Attitude of Service
- Customer Service: How to Deal with Irate Customers
- 15 Customer Service Skills that Every Employee Needs
- 20 Customer Service Tips You Need to Know
- Customer Service Tips: 7 Ways To Improve Your Skills TODAY
- Customer Service Tips | Skills You Need
- 6 Ways Social Media Is Key to Your Customer Service Strategy
- Customer Service or Customer Experience?
- The Social Consumer Study And What It Means To Customer Service Professionals
- Ken Blanchard on giving ‘legendary service’
- Why Role Playing Doesn’t Work for Customer Service Training
- How To Improve Customer Service
- A Perspective on “The Customer is Always Right”
- Learn This Customer Service Training Secret In The Shower
- 8 Great Cuѕtоmеr Service Tiрѕ From An Exреrt
- Training Customer Service Employees To (Not) Take It Personally
- Crеаtе A Viѕiоn Fоr Yоur Cuѕtоmеr Sеrviсе Trаining
- The One Customer Service Training Secret You Need To Know
- Common Misconceptions Of Good Versus Bad Customer Service
- Building a Customer Service Culture to Drive Profits
- The Cost Of Bad Customer Service
- Customer Service 101: How to Rupture Stereotypes and Differentiate Your Brand
- Effесtivе Cuѕtоmеr Sеrviсе Trаining
- The Cost Of Gооd Cuѕtоmеr Sеrviсе
- Choosing A Good Customer Service Cоnѕultаnt For Your Business?
- The Importance Of Good Customer Service
- Customer Service: Encourage Positive Behavior
- Cuѕtоmеr Sеrviсе Tips And Cuѕtоmеr Sеrviсе Skillѕ That Are Nесеѕѕаrу
- 10 Great Customer Techniques
- Richard Branson On Customer Service – Business Insider
- Six Ways To Check Your Customer Service
- Comcast ’embarrassed’ by customer service rep
- 5 Great Ways You Can Pеrfесt Yоur Cuѕtоmеr Service Onlinе
- Dеѕigning A Prосеѕѕ Fоr Cuѕtоmеr Sеrviсе Issue Escalation
- 8 Customer Service Training Tips
- What A Cuѕtоmеr Service Exреrt Cаn Dо Fоr Your Buѕinеѕѕ
- 5 Ways To Help You Get 100% Customer Satisfaction
- How not to leave a BAD taste in your customers’ mouths
- How poor customer service on airline results in police escort
- How a name badge and introduction can make all the difference in customer service
- Customer Service Training: Give Customers a Voice
- Customer Service Training: Boost Cuѕtоmеr Sаtiѕfасtiоn
- How flaky communication fuels frustration
- How BAD hospital customer service makes it hard to heal
- How to “Wynn” over customers with an extraordinary service culture
- Customer Service Training: Hold Your Team Accountable
- Bad customer service – alive and well – at IKEA
- Escondido Customer Service Training
- On the front lines of customer service – how field reps represent
- Escondido Customer Service Tips
- Customer service training – do it now, never, or ongoing?
- Customer Service Training: Monitor Performance
- How to infuse a bit of Malaysia into your customer service
- You may hear your customer, but do you listen?
- Customer Service Training Offices Escondido
- Memorable First Impressions: Why successful companies thrive while others take a dive
- The DMV = Department of Mediocre Value
- Are you REALLY present for your customers?
- How to let go of a customer – Comcast style
- How to beat your competition with memorable stories
- Shocking tips to help you spark communication with customers
- How a BAD last impression creates a BAD lasting impression
- Is Your Customer Service a Mystery?
- How to Lose a Customer with One Simple Phrase
- Script or no Script? The Customer Service Debate Continues…
- Is There a Place for Compassion at Work?
- Is it Too Late to Teach Kindness?
- How to Lose a Customer in 10 Seconds or Less
- Are We Too Busy to be Kind?
- Lessons on Service Culture from Successful CEO’s
- Is Your Mission Statement Useful or Useless?
- Are you Passive, Assertive or Aggressive? Does it Really Matter?
- Can a BAD Last Impression Ruin a GOOD First Impression?
- How Favoritism Impedes Customer Service Morale
- How Kindness Cures in Customer Service
- How Emergency Room Delivers Exemplary Service
- Company Policy Causes a Trip to the Emergency Room
- Games to Build Customer Service Spirit
- How poor telephone etiquette can lose a customer in 5 seconds or less
- Broken promises – the newest addiction in customer service?
- How the Ritz-Carlton CARES about Customers
- Do You Pout Over Poor Pay?
- What’s worse? The doctor or the cancer?
- Restaurant Revelation: Is Your Food as Bad as Your Service?
- How to be nice even when you don’t want to be!
- Five Ways American Airlines Delivers BAD Customer Service
- Doctor’s note reveals shocking diagnosis
- Big Box Store Turns Ho, Ho, Ho into No, No, No
- When a good deed turns into a real turkey
- How to love the job that you hate
- Three Ways to Simplify Communication
- Not all Thank You’s are created equal
- Four Seasons Hotels: the Superior Service Super Stars
- From Mediterranean to Mediocre: how a restaurant bellyflopped
- The Royal Treatment at the Dairy Queen
- Different Styles of Leadership That Help You Develop Skills and Confidence
- How the phrase “no problem” is a HUGE problem!
- How to LEAR at Screaming Customers in 4 Easy Steps
- My name is not “ma’am”
- How to provide great customer experiences to persons with disabilities
- How I found my sole mate!
- Do you know if your customers are happy with you?
- Why is customer service training alone useless and futile?
- Has Your Dry Cleaner Ever Hung You Out to Dry?
- How Free Pizza Brings in the Dough
- How important is human resources to customer service?
- “Please Hold” While You Consider Doing Business Elsewhere
- A social experiment in “NO” goes completely wrong
- Want customers to comply? Simply tell them why.
- A Look at How Corporate Culture Can Make or Break Customer Service
- I See You AND I Don’t Care: How to “WOW” your customers away
- What exactly do our customers remember about us and why?
- Why is negativity contagious?
- Zap Negativity while You Help Lift the “Spirit of the Barrio”
- How can I possibly impact customer service when I don’t have direct contact with customers?
- Mercury Insurance Group Turns a Bad Situation to Great
- Where do you draw the line between love and hate?
- BAD Customer Service Hits YouTube
- Can a Kink in the Chain Ruin Your Link to Great Customer Service?
- Can Poor Internal Customer Service Impact Great External Service?
- USA Today Article Reveals Surprising Data About Customer Satisfaction
- Is Rude the new ‘Tude?
- Kindness—Does It Need to be Real?
- Can Healthcare Make Great Strides by Rolling Out the “Red Carpet”?
- Barbara joins the MileHi Club! Don’t miss her BAD interview on MileHiRadio.com
- BAD scripts = MAD customers!
- BAD Customer Service – It’s Everywhere!
- Part II — Customer Service Scripts: Help or Hindrance?
- Customer Service Scripts: Help or Hindrance?
- How Secrets Can Lead to Lost Money, Respect and Customers
- How to Set a Goal That Creates Success Rather Than Encourages Deceipt
- Mission Statements: Worthless or Worthwhile? The truth revealed.
- Are Good Manners a Thing of the Past?
- TIP 30: Don’t Update Your Skills—Ever.
- TIP 29: Be Obvious if You Don’t Like the Way Someone Looks.
- TIP 28: Humiliate and Spread Nasty Rumors About Your Co-Workers.
- At Red Robin, Every Meal Comes With a Side of Great Customer Service
- TIP 27: Be Ignorant About Your Company’s Products and Services.
- TIP 26: Never, Ever Follow-Up on a Complaint.
- How a Simple Acknowledgment Can Create Customer Loyalty
- TIP 25: Say to Your Customers, “I Don’t Know” or Just Make-Up Something.
- 2012 Customer Service Survey Results
- Why are you (as a customer) so rude? Disgruntled employees want to know.
- TIP 23: Put the Blame on Your Company’s “Policies & Procedures.”
- Step up, Step in, and Lend a Helping Hand
- TIP 22: Never Say You’re Sorry.
- Lowe’s: A Thousand Light Bulbs But No Bright Ideas About Great Service
- TIP 21: Raise Your Voice or Shout Back.
- TIP 20: Don’t Explain Things to Customers.
- Seven Miles for Sushi
- TIP 19: Don’t Interrupt Your Personal Phone Call to Help a Customer.
- TIP 18: Never, Ever Address Your Customer by Name.
- What do Olympic Gymnasts and Customer Service have in Common?
- TIP 17: Treat Everyone Exactly the Same.
- How Patience and Persistence (and a little Profanity) Pay off at Ford Dealer
- TIP 16: Never Say “Please” or “Thank You.”
- TIP 15: Always Over-Promise, and Under-Deliver.
- Proof that “being nice” is good for you
- TIP 14: Give Your Customers What They Ask For, But Nothing More.
- Is your online customer service losing customers?
- TIP 13: Talk Fast and Use Fancy Lingo to Mystify Your Customers.
- TIP 12: Interrupt Your Customer When You Know the Answer.
- How to Lose a Retail Customer in 30 Seconds or Less
- TIP 11: Take Your Time if Lots of Customers Are Waiting in Line.
- Do you REALLY know what your customers think of you?
- TIP 10: Look Busy if a Customer Seems Lost or Confused.
- TIP 9: Go and Hide When a Customer Arrives.
- Top Five Ways to Ruin Praise
- TIP 8: Don’t Introduce Yourself.
- Tell People Why and They Just Might Comply
- TIP 7: Avoid Eye Contact.
- TIP 6: Don’t Smile.
- American Airlines – mixed service creates mixed reviews
- Shocking discovery at Hilton Hotel
- TIP 5: Dress Nicely for Work, Only if Your Boss Will Be There.
- How Karaoke and Cookies Create Captivated Customers
- TIP 4: Don’t Show Your Customers That You Care.
- TIP 3: Don’t Show Enthusiasm.
- TIP 2: Nip in the Bud the First Sign of a Positive Attitude.
- Why you need an MBA to hire a pet sitter
- TIP 1: Tell Your Customers Just How Much You Hate Your Job.
- How Organizations Deliver BAD Customer Service
- Are you Intentionally Delivering BAD Customer Service?
- Beware: Payless often means Pay More!!!!!
- Category: Customer Service Speaker
- Don’t Be a Fool: What Customer Service Looks Like When Things Go Wrong
- Boost your Customer Service with the power of helpfulness
- Doubletree Doubles Down on Exceptional Customer Service
- How to speak up without throwing up – Presentation skills from a professional speaker
- Customer Service Speaker Inspires Audience to use Positive Attitudes to Impact People
- Good Manners for Good Living — Life Lessons for Better Customer Service
- Customer Service Lessons from Albuquerque’s Tourism Industry
- Happy Holidays
- Customer Service Speaker Barbara Khozam Positive Outcomes
- Barbara Khozam Customer Service Speaker Testimonial
- Customer Service Speaker Barbara Khozam Offers a Challenge
- Category: Customer Service Training
- The First Ten Seconds: How Your Greeting Shapes the Entire Customer Experience
- Why the Human Touch Still Matters in AI-Powered Customer Service
- Real-Time Collaboration: The Secret Weapon for Next-Level Customer Service
- The Subscription That Wouldn’t Die
- Self-Service 2025 Trends in Customer Support
- The Little Things That Make a Big Impression
- How a Car Wash Scrubbed My Patience Instead of My Car
- Don’t make customers repeat their issue twice – First Contact Resolution
- When Silence Isn’t Golden: A Lesson from a Shipping Delay Gone Wrong
- Building Trust When the News Isn’t Great
- Social Media Responses in Customer Service
- Beware: The Towing Trap That Could Cost You $480!
- Prevent Problems Before You Need to Solve Them
- Bad Attitude with a Side of Fries
- Press 1 for Patience: An Adventure with a Medical Practice’s Customer Service
- 2025 Customer Service Trends: Why Tech Savviness Is the New Leadership Superpower
- Conversational Commerce in Healthcare
- Is Customer Service still a thing?
- Kara – The Front Desk Dynamo at the JW Marriott in Palm Desert
- Building an Effective Holiday Customer Service Strategy in Four Steps
- The Best Phrases for Deescalating Irate Customers
- Employees interacting with customers is now a social media trend
- Solving Problems with a Smile: Customer Service Lessons from Singapore Airlines
- Turning Doubt into Dollars: A Sales Tale
- Top 2024 Customer Service trend that predicts loyalty
- Getting Personal with Customers
- The Top AI Concerns in Customer Service
- My Frustrating Experience at Albuquerque Marriott North Pyramid
- With a little help from exceptional customer care, all dogs go to heaven peacefully
- The People at TransUnion Rate A+ in Customer Service
- Bargain-basement customer service from Ross, where you dress for less
- ADT customer service that makes you feel not only safe but cared for
- How to give patients the GIFT of exceptional customer service
- The customer service art of working with difficult clients
- How to elevate good customer service to exceptional service delivery
- Half the battle of delivering great customer service is simply showing up
- Does your medical practice’s customer service suffer from insurance shaming patients?
- Goodbye 2022 and Hello 2023!
- How CVS Pharmacy’s customer service made having COVID-19 a less scary experience
- Mental and physical health secrets for delivering exceptional customer service
- Give Thanks!
- Does your customer service go to the dogs?
- The flickering customer service glitch of Verizon
- Customer service in the age of food delivery apps—preparing for horrible customers
- Customer service may soon be a thing of the past at big-box stores
- The Carbon copy of exceptional customer service
- Face yoga company’s customer service that’s a pain in the neck
- A look at what it takes to be at customer service agent
- Customer Service that’s like having a “friend on the inside”
- Have you handed over your customer service to Google?
- Are your employee incentive programs too outdated to elevate your customer service delivery?
- Can great customer service be better than medicine?
- Shouldering the Pain of BAD Customer Service
- Customer service that goes to the dogs
- One bad apple can ruin your customer service barrel
- New year, new goals to elevate your customer service delivery
- Happy Year-End Holidays and Hello to 2022!
- A Hilton Embassy Suites that puts “hospitality” at the heart of its customer service
- Let Us Give Thanks!
- Customer service that takes “hospitable” out of hospitality
- How Technology Alone is BAD Customer Service
- Customer Service Week 2021 – Day 5
- Customer Service Week 2021 – Day 4
- Customer Service Week 2021 – Day 3
- Customer Service Week 2021 – Day 2
- Customer Service Week 2021 – Day 1
- How Customer Service at a Pediatrician’s Office Dares To JUMP Through Hoops for Patients
- How BAD Customer Service is more financially damaging than a pandemic
- The Pain of a Dental Office’s BAD Customer Service Experience
- Is Your Business too BIG to fail with BAD customer service?
- How to Ensure that Your Service Reps Can Draw the Line with Abusive Customers
- How to Add Breathing Room to Your Service Delivery to WOW Customers
- Southwest Airlines puts its heart into its customer service
- How has the pandemic improved your company’s customer service?
- Are your customer service efforts proactive in patient communication?
- A creative Thank You that WOWs customers
- The Key to Gold Standard Customer Service is Consistency
- Customer Service that Keeps the Doctor Away
- Covid-19 Vaccinations Mega Site Injects Caring in its Customer Service
- A Dental Practice’s Customer Service that is Led by Compassion
- O’Reilly – a great customer service story
- How to be of service to others
- Happy Songs Create Happy Customer Service Reps
- Customer Service Qualifications
- Let’s Make 2021 the Attitude of Service Year!
- Customer Service Standards
- How to Deal with Impatient Customers
- The 2020 Holiday Season of Thanks is Upon Us!
- How to Improve Survey Scores
- How shutting off your TV can help you feel better
- Customer Service Week Day 5 – 2020
- Customer Service Week Day 4 – 2020
- Customer Service Week Day 3 – 2020
- Customer Service Week Day 2 – 2020
- Customer Service Week Day 1 – 2020
- How to Measure Service
- Customer Service Tips and Tricks for the Phone
- How to deliver frustration-free customer service
- A Lesson in Customer Service: Not too big to care about customers
- The Customer Service One-Hour Sleuth
- Customer Service in the Age of COVID-19
- Be Careful of Judging People
- Delivering customer service as a team experience
- The Benefits of Customer Service Satisfaction
- How to zap negativity by dreaming about a vacation
- Why it’s important to laugh everyday
- How to Stop Negative Thinking
- Thank You to All Healthcare Workers!
- Face-to-Face Customer Service in the Age of Coronavirus
- How to “Fake it till You Make it” in Customer Service
- There is No Room for Employee Shaming in Customer Service
- Orthopedic Doctor’s Office Visit: let’s talk about painful customer service
- Tips from a “Mystery Shopper” Experience for Great Customer Service
- Wishing You a New Beginning in 2020!
- Hilton Buddy Makes for a Memorable Customer Service Perk
- Happy Thanksgiving 2019!
- Falling Into a BAD Emergency Room Experience
- When you “probably” should not be a customer service agent
- Customer Service Week: October 11
- Customer Service Week: October 10
- Customer Service Week: October 9
- Customer Service Week: October 8
- Customer Service Week: October 7
- An industry insider’s secret to exceptional healthcare customer service
- How the smallest things make the biggest difference in the customer experience
- Healthcare customer service that’s a cure for patients’ anxiety
- How one bad employee can change a positive experience into a negative memory
- Exceptional Medical Customer Service Means Being Your Best Self at the Worst of Times
- Putting Peace of Mind into Medical Customer Service
- How to outweigh the BAD with the GOOD for exceptional customer service
- How NOT to accuse your customers for a better service delivery experience
- Eliminating the “no problem” problem from your customer service delivery
- Customer Service is About People Helping People
- An Informed Customer is a Happy Customer, Most of the Time
- How to save on time in Customer Service with accurate understanding
- How Patience Pays Off in Customer Service
- Do your service agents put your customers through a workout?
- How to avoid the “Is Anybody There?” void in your customer service
- Does Your Customer Service Program Include an Employee Recognition Strategy?
- Delivering Exceptional Customer Service Takes Function and Purpose
- Exceptional Customer Service Comes from the Inside Out
- HughesNet Redeems Itself as a Deliverer of Great Customer Service
- How To Develop an Attitude of Service for a Better Customer Experience
- Does Your Senior Leadership Deliver Great Customer Service?
- While Great Attitude in Customer Relations is a Goal, You MUST Still Deliver on Service
- Three Reasons Why Your Business Needs to Provide Excellent Customer Service
- The Dunkin’ Donuts Approach to BAD Customer Service Delivery
- How to Combat Interpersonal Biases in Your Customer Service Delivery
- Chewy: a case study in superior customer service
- Memorable Marriott Moments — Service Done Right
- The Top Five Worst Things About Customer Service Phone Trees
- Can knowing about Personality Types elevate your Customer Service delivery?
- In the Customer Service experience, first and last impressions MATTER
- Is Social Media Killing Your Customer Service Reputation?
- Are Terms of Endearment Acceptable in Customer Service?
- Is your Customer Service strategy personal enough?
- Accepting Responsibility: a vital weapon in your customer service arsenal
- The BASICS of customer service make all the difference
- Virtue of Patience — an especially important virtue when we vie to deliver great service
- Customer Service for Small Businesses
- Tips and tricks for using Live Chat for customer service
- Happy Holidays to one and all!
- Customer Service Lessons from Canada — rocking the little things, eh!
- R-E-S-P-E-C-T, Find out what it means to customer service
- Giving Thanks
- Conscious kindness for real-world connection
- Customer service goes high-tech to give you low-stress
- A Cool Concept with no Substance Makes for BAD Customer Service
- Customer Service Training Expert Barbara Khozam The Power of a Positive Attitude
- Life Lessons In Simply Being Nice
- Customer Service Training Expert Barbara Khozam Changes Attitudes and Brings Positive Outcomes
- Customer Service Training combines Humor and Creativity to Produce Real Results
- Enthusiastic Funny and Engaging Customer Service Training with Barbara Khozam
- Customer Service Training Expert Barbara Khozam Empowers Employees
- How “passing the buck” can create BAD customer service
- Mistakes Companies Make Hiring a Customer Service Expert
- How to Get an Organization on Board with Great Customer Service
- How to Maintain Momentum After Customer Service Training
- Should All Employees Be Trained in Customer Service
- How to Deliver Good Customer Service Consistently
- Is Customer Service One Size Fits All
- How to Tailor Your Customer Service Training
- How I’m Different From Other Customer Service Experts
- Results Achieved as a Customer Service Expert
- What Do You Think?
- What Qualifies Me as A Customer Service Expert
- A Quote To Lift Your Day
- Great Words To Live By
- This One Makes You Think
- Inspiration And Motivation Is Great
- Enjoy Something Positive
- A Positive Thought
- Love This Quote
- Try This One On
- An Inspirational Thought Just For You
- How Does This Fit Your Life Today?
- Enjoy Today’s Inspiration
- Another Thought Worth Sharing
- Another Great Thought
- Words To Inspire You
- Want to shift your attitude in 21 days? Join my “Happy Pants” Challenge
- Giving A Positive Boost To Your Day
- Giving Words To Add Value
- Customer Service Training: Increase Satisfaction
- Givе Your Cuѕtоmеrѕ A Vоiсе
- What A Cuѕtоmеr Service Exреrt Cаn Dо Fоr Your Buѕinеѕѕ
- How to build a culture of compassion in the healthcare workplace, the Lloyd Dean way
- Why Being Happy NOW is So Important
- How to Work with People You Dislike
- Money as a Motivator: Miracle or Misfire?
- Five Reasons Managers DON’T Give Recognition
- Do you picture yourself as a leader on a new horizon?
- “Think and Grow Rich” Summit Coming to San Diego, CA, April 25-27
- Is Customer Service the New Marketing? The latest debate.
- TIP 24: Give a Standard Answer to Every Problem.
- Great news! My company and I are honored
- Check out the latest news on my company.
- Hey, Cynthia Magg interviewed me for The
- Week 50 – How to keep “Bah Humbug” out of your Holiday Spirit.
- Week 46 – Physicians are humans too – and some even have ZAMitude!
- Week 43 – DMV Escondido disappoints – in dire need of ZAMitude!
- Week 42 – Can YOU see the signs?
- Week 40 – Life is short – better be nice NOW!
- Week 39 – Macy’s drops the ball – but not for long!
- Week 38 – Mystery shopping reveals few possess ZAMitude!
- Week 37 – The 10-5 Rule promotes ZAMitude.
- Week 33 – Home Depot employees have good ‘Tudes.
- Week 32 – Manhattan Beach Open is on and people are still not happy.
- Week 31 – Flight attendent was missing ZAMitude!
- Week 30 – If a seven-year old can do it, so can I!
- Week 29 – Dude, you’re in my space!
- Week 28 – I just wanted some sunglasses!!!!!!
- Week 27 – Change is good. Change is good. Repeat.
- Week 26 – Should I say something or let it go?
- Week 25 – What you think is what you get!
- Week 24 – How to deal with a Bratitude
- Week 22 – How to deal with a Combatitude!
- Week 21 – How to deal with an Egotude.
- Week 20 – How to deal with a “Baditude”.
- Week 19 – Exercise is not a 4-letter word!
- Weeks 17-18 – What happened to good customer service?
- Week 16 – What’s that on your face?
- Week 15 – “Have a good day?”
- Week 14 – What happened to manners?
- Week 13 – A funny thing happened…
- Week 12 – What happened to Week 11???
- Week 10 – Laughter is the best medicine – really!
- Week 9 – “Staying in the moment” experiment
- Week 8 – Olympic athletes – Gold or Go Home?
- Week 7 – Positive attitudes are contagious – duh.
- Week 6 – A cat and an attitude – a lesson for humans!
- Week 5 – Garbage on the ground? Really?
- Week 4 – Red Robin Rocks
- First impressions – ouch!
- Week 3 – Tell me, not the whole group!
- Children are teachers too
- Week 2 – “Kitchen Nightmare” ‘Tudes
- It’s all in the smile!
- Day 1 – The ‘Tude Experiment
- Category: Customer Service Goal Setting
Products
- Dealing with Difficult People in Difficult Situations
- Thriving Under Pressure: Emotional Self Control
- Building Leadership Skills 101
- How to Deliver Exceptional Customer Service
- The Power of the Platform: Speakers on Purpose
- Executive Etiquette Power
- How Organizations Deliver BAD Customer Service (And Strategies that Turn it Around!)